Sometimes my system appears to hang when I upload large quantities of documents at once. Uploading large PDF files crash my browser. What could be wrong?
Uploading very large files or large quantities of files at once may cause your system appear to time out. Many factors could cause this: your operating system, connection speed, configuration, bandwidth, etc. If you experience frequent crashes or hangs, try uploading no more than 4MB at a time.

My thumbnails are not showing up or are partially rendering. My user list sometimes does not appear. Why does this happen?
You may be having trouble with your firewall or proxy server. Ask your system administrator to look at the proxy settings and ensure that they allow Océ Plan Center to function optimally.

I just installed Océ Client Tools, and no Océ Publisher button shows up when I open AutoCAD. Why?
Installing Océ Client Tools requires full administrator rights on your system. Re-install Océ Publishing Tools with full administrator access. It is sometimes necessary to invoke Océ Publisher once from AutoCAD as a user with full administrator rights to create the AutoCAD driver cache.

I am using Windows 2003 with Internet Explorer 6 and cannot download the CSV file containing my report data. Why?
Windows 2003 security settings are higher than for other Microsoft operating systems. The problem is documented in a Microsoft knowledge base article. Microsoft will address the problem in SP2 of Internet Explorer 6. For now, a workaround exists: In Internet Explorer, go to Tools->Internet Options->Advanced->Security tab and uncheck the "Do not save encrypted pages to disk" item. This setting is only on by default in Windows 2003.

Why does my system begin to slow down after processing hundreds of DWF files in Océ Publisher?
Under normal circumstances, Océ Publisher allocates system memory for its use and returns the memory to the system when it is no longer needed. This makes the memory available for other programs. When Océ Publisher processes a DWF file, there is a small amount of memory (about 16K) that it is unable to return to the system. After processing approximately many DWF files, this unreturned memory begins to add up and impact the ability to run programs quickly. The workaround for the current version of Océ Publisher is to reboot your computer after processing 100 DWF files. For systems with a substantial amount of memory, the need to reboot will be less often.